Terms of Service

Terms of Service ("TOS") for Online Ordering

Please read these Terms of Service carefully before using our online ordering service ("Service") provided by Big Als Smokehouse BBQ ("Big Als Smokehouse BBQ," "we," or "us"). By accessing or using our Service, you agree to be bound by these TOS. If you do not agree to these terms, please do not use our Service.


1.1 By placing an order through our online ordering system, you agree to

purchase the selected items from our menu.

1.2 You acknowledge that the estimated pickup time provided is an

approximation and may be subject to variations beyond our control.

Payment and Charges:

2.1 You agree to pay the total amount for your order, including the cost of

the selected.


2.2 Payment methods accepted will be clearly indicated on the website

or application. 

2.3 By providing your payment information, you authorize us to charge the

specified amount to your selected payment method. We assure you that all

payment transactions will be securely processed and handled in

accordance with industry standards to protect your financial information.

2.4 Additionally, your signature serves as an acknowledgement of the

purchase and verifies the accuracy of the items received upon pickup of

your purchase.

Accuracy and Changes:

3.1 You are responsible for providing accurate and up-to-date information when

placing your order, including your contact details, delivery address, and any

special instructions.

3.2. If any changes need to be made to your order after submission, please

contact us immediately. We will make reasonable efforts to accommodate your

request, but we cannot guarantee that changes can be made once the order is

being prepared or out for delivery.

Refunds and Returns:

4.1 Refunds or returns may be subject to our refund policy, which will be

communicated on our website or application.

4.2. If you believe there is an issue with your order, such as incorrect items

or quality concerns, please contact us within a reasonable time to address the


Account Security:

5.1. If you create an account to use our Service, you are responsible for

maintaining the confidentiality of your account information, including your

username and password.

5.2. You agree to notify us immediately of any unauthorized access or use of

your account.

Limitation of Liability:

6.1. We strive to provide accurate information and a smooth ordering experience.

However, we shall not be held liable for any direct, indirect, incidental, or

consequential damages arising from the use or inability to use our Service,

including but not limited to issues related to orders, deliveries, or food quality.

Modification and Termination:

7.1. We reserve the right to modify, suspend, or terminate the Service, or any

part thereof, at any time without prior notice.

7.2. We may also update these TOS from time to time. It is your responsibility to

review the TOS periodically, and your continued use of the Service after any

modifications signifies your acceptance of the updated terms.

Governing Law:

8.1. These TOS shall be governed by and construed in accordance with the laws

of the State of Texas for customers in Texas. Any disputes arising from these

Terms of Service, or the use of our Service shall be subject to the exclusive

jurisdiction of the courts in the respective states.

If you have any questions or concerns regarding these Terms of Service, please

contact us using the contact information provided on our website or application.

Last updated:11/8/2023